Customers may request a return or exchange within 7 days of delivery. Requests submitted after 7 days may not be accepted.
Products must be unused, unwashed, and unworn, have all original tags attached, be returned in original packaging, show no signs of damage, alteration, perfume, deodorant, makeup, or stains, and be accompanied by proof of purchase. STRYK MOODO reserves the right to reject returns that fail quality inspection.
We understand that sizing can vary. Customers may exchange products for a different size (subject to availability) within 7 days of delivery. The first size exchange is complimentary.
If you receive a damaged product, a defective product, or an incorrect item, please notify us within 48 hours of delivery along with clear photographs and unboxing video evidence. Upon verification, STRYK MOODO will arrange a replacement or full refund.
Refunds will be processed after the returned product passes our quality inspection. For prepaid orders, refunds will be credited to the original payment method within 5-7 business days. For COD orders, refunds will be processed to UPI ID, Bank Account, or Store Credit (customer's choice) within 5-7 business days after approval.
Where serviceable, STRYK MOODO will arrange reverse pickup. If reverse pickup is unavailable in your area, customers may self-ship the product using a reliable courier service. Reasonable courier charges may be reimbursed upon submission of courier receipt.
Products purchased during Clearance Sales, Flash Sales, End of Season Sales, or Buy One Get One Promotions may be eligible for exchange only and not refunds. This will be clearly mentioned on the product page.
Orders can be cancelled before dispatch. Once dispatched, orders can only be returned through the return process.
All returned products undergo a quality check. Returns may be declined if tags are removed, product appears used, product is damaged after delivery, or original packaging is missing. In such cases, the product will be shipped back to the customer.
Customers may choose Store Credit instead of a refund. Store Credit never expires, can be used on future purchases, and is issued immediately after return approval.
Actual product colors may vary slightly due to screen settings and photography lighting. Such variations shall not be considered defects.