STRYK MOODO ("we", "our", "us") is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or make a purchase. By using our website, you agree to the practices described in this policy.
We collect information to provide and improve our services. This includes personal information (Full Name, Email Address, Mobile Number, Shipping & Billing Address, Payment Information processed via secure gateways), non-personal information (IP address, browser type, device information, pages visited, cookies and usage data), and we do not directly store sensitive financial information such as Credit/Debit Card details or Net banking credentials — these are securely processed by authorized payment gateways.
We use your information to process and fulfill orders, provide customer support, send order updates and notifications, improve our website, products, and services, personalize your shopping experience, send marketing and promotional communications (with consent), and detect and prevent fraud or misuse.
We do not sell your personal data. We may share your information with trusted third parties only when necessary: payment gateway providers, logistics and delivery partners, technology and analytics providers, and legal or regulatory authorities (if required by law). All third parties are obligated to protect your data.
We use cookies to enhance user experience, remember login details and preferences, and analyze website traffic and performance. You can manage or disable cookies through your browser settings.
We retain your personal information only as long as necessary: to fulfill orders, to comply with legal obligations, and to resolve disputes and enforce agreements.
We implement reasonable security practices as required under Indian law, including secure servers and encryption, restricted access to personal data, and use of trusted payment gateways. However, no method of transmission over the internet is 100% secure.
You have the right to access your personal data, request correction or updates, withdraw consent for marketing communications, and request deletion of your data (subject to legal requirements). To exercise these rights, contact us using the details below.
You may opt out of receiving promotional emails or messages by clicking the "unsubscribe" link in emails or contacting our support team. Transactional messages (order updates, delivery alerts) will still be sent.
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Changes will be effective upon posting on this page. We encourage you to review this policy periodically.
In accordance with the Information Technology Act, 2000 and applicable rules, the details of the Grievance Officer are as follows: Name: Navneet Kumar, Email: navneet@strykmoodo.com, Contact: +91 7903345563. We will address grievances within the timelines prescribed under applicable law.
If you have any questions about this Privacy Policy or how your data is handled, please contact us via Email Support, WhatsApp Support, or Customer Care.